DHARA Membership and Pool Administrator 

Job description:

Dominion Hills Recreation Area is in need of an office administrator/membership coordinator in a part-time capacity year-round, with a heavier workload in the Spring and Summer Months.  Applicants must possess strong computer skills including Word, Excel, data entry, and Internet skills in addition to a customer service background with proven office experience.  Must be able to work as a team player, as well as independently, with the ability to self-motivate and prioritize workload.

Qualifications: Proven experience as an administrative assistant, virtual assistant, or office admin assistant; Knowledge of office management systems and procedures; Working knowledge of office equipment, like printers and scanners; Proficiency in Microsoft Office (Word and Excel), Google Suite (Documents and Sheets) – Swimtopia / WordPress experience a plus;  Excellent time management skills and the ability to prioritize work; Attention to detail and problem-solving skills; Excellent written and verbal communication skills; Strong organizational skills; Previous work experience as an office assistant or comparable is a plus. Required to complete and pass an employment background investigation.

Duties include, but not are limited to:

  • Membership Management & Member Services
    • Monitoring the membership email address and responding in a timely manner to existing and potential member inquiries
    • Processing communications with potential members and develop/maintain a frequently asked questions (FAQ) section for the website
    • Actively manage and maintain the membership waiting list
    • Facilitating the sale and rental of memberships
    • Reconciliation of annual dues membership
    • Act as a customer service representative to current and future members to address concerns
  • Pool Email Communications and Social Media
    • Work with the Board to develop pool email communications to include weekly emails to members highlighting events, pool closures, swim meets, etc.
    • Conduct board reviews for final content approval
    • Send official communications using our mailing tool (Mailchimp)
    • Post communication on website and social media (Facebook, Twitter)
  • Pool Website Management
    • Manage website content
    • “Develop” new website pages, forms, etc as necessary using non-development administration portions of our webpage (WordPress)
  • Pool Official Calendar
    • Manage and maintain the official pool calendar online
    • Manage and maintain posted calendars at DHARA
  • Pool Employee HR Support
    • Manage, maintain, and process employee paperwork
    • Help the manager with payroll set-up (direct deposit), payment of expenses, and 
    • employee training records.
    • Help the manager with employee scheduling.
  • Pool Document and Records Management
    • Maintain records for certifications needed for the county/state 
    • Support annual reporting to state and county for employment records
    • Be responsible for scanning and archiving official records
    • Manage expense receipt collection and archiving
    • Work with the Board and manager to keep insurance records up to date 
  • Community Room Rental Management
    • Manage member and non-member rental process
    • Facilitate online rental process and maintain room availability through the website
    • Coordinate with staff to ensure the opening and closing of our facility
    • Manage any required cleaning/collections (or refunds) of deposits
  • Other duties as assigned

DHARA Membership and Pool Administrator Application

Application for the role of DHARA Membership and Pool Administrator.

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