Idea Portal Submissions
support for front desk staff
Jenny Rizzo
Hello - I want to make some suggestions for the front desk:
(1) Have a printout of the pool calendar for that week available at the front desk so front-desk staff can answer questions about pool hours that week, especially if there are exceptions or last minute changes (such as the pool closing early for a meet, or a reschedule of a special event).
(2) Have FAQs available at the front desk to aid the teen staff in answering questions (such as where the lawn games are kept, what the age range for is kids' night, what the kids' night activities are, where movie nights are going to be held, etc). Also, for rookie employees, a how-to list for essential front desk functions like how to manage cash vs. credit card payments for guests. Perhaps long-time returning front desk employees could be assigned to take a first crack at these info sheets based on their experiences!
(3) Post a phone number for the office/life guard table at the front desk so front-desk employees have a way to reach other employees if they need assistance.
Thank you.
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August 1, 2023
